Data Privacy Policy

Data Privacy Policy and Information for Data Subjects Pursuant to Articles 13 and 14 of the EU General Data Protection Regulation for the Guest Service System.

1. General information

The hotel uses a solution created by straiv by CODE2ORDER GmbH. Hotels can use this system to provide guests with information (e.g. guest info A-Z) and services (e.g. wake-up calls, room service, etc.) in digital form on the guest's end device (frontend) at any point during their stay. The hotel has the decision-making power over the provision of content and services.

2. Data categories and purpose of the data processing

Personal data is only collected if you provide such data to us, unless legal provisions require us to collect or store any specific data. The provision of data is required for validation, among other things, in order to use various services so that we are able to determine whether you are in fact entitled, for example, to request/use a service. This in particular includes the following data categories of (current and future) hotel guests:

Not all of the above-mentioned data categories are actually always captured or requested. This depends on the individual settings made by the hotel. No further personal data is collected. It is generally possible to use the solution/software without registering as a user. When you send or request services, you will be asked to consent to this Data Privacy Policy at least once.

Categories of recipients:

3. Transfer of personal data

No data will be passed to third parties without your consent. However, the data needs to be transferred within the system for the use of various functions and services. You therefore agree to the transfer of the data to the following systems and companies:

Third-country transfers:

Within the context of contractual implementation, commissioned data processors outside of the European Union may also be used if the data subject has given his or her consent. The transfer of data to processors outside the European Union is necessary for the use of various functions and services. You therefore agree to the transfer of the data to the following systems and companies:

The hotel also uses other solutions and commissioned data processors outside the European Union for the proper provision of various functions. You agree to the transfer of the data to the following systems and companies:

4. Data security and duration of data storage

The protection and security of your data is very important to us. We therefore take various measures to prevent unauthorised access to your data. To keep your data confidential, we use the same TLS encryption as used for online banking. We have also appointed an external Data Protection Officer (see below). Our employees participate in training at least once a year on handling sensitive information and are committed to the confidentiality and integrity of personal data in accordance with applicable data protection legislation. Our general terms and conditions require that the employees of the respective hotel are also aware of data protection requirements, keep the collected data confidential and do not use it improperly. The data is deleted no later than at the end of the legal retention period of 10 years.

5. Use of own „Cookies“

The software uses its own „Cookies“ to increase user-friendliness („Cookies“ are data records that are sent by the web server to the user's browser and are stored there for retrieval at a later data). Our personal „Cookies“ do not store any personal data. You can generally prevent the use of „Cookies“ if you block the storage of „Cookies“ in your browser.

6. More information and contacts

You are also entitled to request the rectification or deletion of your personal data at any time, restrict or object to the processing of your personal data, or assert your data portability rights. Click here to contact us by e-mail or send us a letter. You also have the right to contact the data protection supervisory authority if you have any complaints.

7. General information

Information about the controller:
Company: straiv by CODE2ORDER GmbH
Legal representative: Patrick Luik, Alexander Haußmann
Address: Schelmenwasenstraße 34, 70567 Stuttgart, Germany
Contact details: +49 711 18424190,
Contact details of Data Protection Officer: IITR Datenschutz GmbH, Marienplatz 2, 80331 München, +49 (0)89 1891 7360,

8. Other data privacy regulations/policies of the hotel

Please note any further data privacy regulations and policies of the specified hotel.

9. Updates and amendments to this Data Privacy Policy

This Data Privacy Policy is currently valid and is dated May 2018.
It may be necessary to amend this Data Privacy Policy from time to time due to the further development of the software or changes to the legal or regulatory requirements. Our Data Privacy Policy can be accessed at any time within the software.